Policies

At Lost Art Graphics, we are committed to delivering high-quality custom products and a smooth customer experience. Because all of our work is custom-made to order, the following policies are in place to ensure clear expectations and efficient production.

All custom-printed orders are final sale.
We do not accept returns, exchanges, or refunds on custom items.

Every order is produced specifically for you based on approved artwork, garment selection, sizing, and quantity. For this reason, refunds are not available once production has begun.

All custom orders require proof approval prior to printing.

By approving a proof, the customer confirms that all details are correct, including but not limited to:

• Spelling and grammar
   
• Colors and placement
   
• Sizing and scale
   
• Names, numbers, and logos
   

Lost Art Graphics is not responsible for errors that are present in approved proofs. Changes cannot be made once a proof has been approved and production has started.

A $50 artwork fee is required before design work begins.

• If a design is purchased directly from our website, the artwork fee will be credited back at the time of purchase.
   
• For fully custom designs or “design your own” jerseys, the artwork fee is non-refundable, as it covers time, labor, and creative services.
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Lead times vary depending on the season, order size, and garment availability.

• Artwork proofs: 3–5 business days
   
• Production: Approximately 15–20 business days after proof approval
   

These timeframes are estimates only and are not guaranteed completion dates.

Lost Art Graphics is a custom print shop.
We do not keep blank garments in stock.

All garments are sourced per order, and lead times may vary depending on supplier availability, shipping delays, or discontinued items. If a garment becomes unavailable, our team will contact you with alternative options.

Customers are responsible for selecting correct garment sizes.

We strongly recommend:

• Visiting our shop to review a size kit
   
• Ordering samples when available
   

Lost Art Graphics is not responsible for sizing issues once an order has been printed.

Printed colors may vary slightly from:

• Digital proofs
   
• Screen displays
   
• Previous orders
   

Differences in monitors, lighting, materials, and print processes can affect final appearance. Exact color matching is not guaranteed unless otherwise specified.

We proudly offer no minimums on most services, including:

• Apparel printing
   
• Embroidery
   
• Uniforms
   

This allows customers to order exactly what they need, including single-item reorders.

Once an order has entered production, it cannot be changed or canceled.

Any requested changes after proof approval may require additional fees and may affect turnaround time.

Completed orders must be picked up in a timely manner.
Lost Art Graphics reserves the right to dispose of or donate unclaimed orders after a reasonable period if contact attempts go unanswered.

If you have questions regarding these policies or your order, please contact us:

Email: info@lostartgraphicsnv.com
Phone: 775-301-7655